International Customers At present we only accept payment via PayPal and Credit Card for International orders. You will be provided with information advising how to log onto PayPal and make payment directly to our account.
We ship all over the world. Shipping rates will vary based on the size and weight of the game, and on the destination. We also have discounts with a variety of major freight companies and we pass the savings on to you.
Orders will be dispatched using Fedex, UPS, DHL, EMS or * AIRMAIL *. You can track your parcel online using the tracking number we will provide you with.Orders placed by this method should reach you within 2-3 days of dispatch for United States destinations and within 3-5 days of despatch for the Rest Of The World. Orders sent via this method will require a signature upon receipt. * AIRMAIL *: It will takes much longer time to delivery. ( Approx: 7 to 14 working days )
Most orders will be shipped out within 24 hours, unless notified otherwise. All packages are packed professionally and carefully. We invest on our packaging material ensure your shipments are safely delivered.
After Sale Service
You will receive automatic email notifications for all updates to your orders status such as receipt of payment received or shipment of order. A tracking number will also be supplied once available. You will be able to check your order status and history on our Excellentcom.Net Webstore.
It is accepted by you that Excellentcom.net has no control over additional charges in relation to customs clearance.
Excellentcom.net recommend that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your on-line order. You will be the importer of record and responsible for any import VAT and duty that may be borne.
Customer Satisfaction is the foundation of our business. www.happy-manor.com maintains a rigorous quality control program that supports our continued efforts to produce the best quality arcade products available.If you have any questions or comments please direct them to our customer service department at [email protected]
Our descriptions are complete and accurate. If you receive an item that’s not as described, you’re welcome to return it.
Lifetime Technical Support
Through our operational experience it has come apparent that a number of service issues can be handled over the phone. This saves you having to pay a call out charge and may solve the problem instantly. The clearer you can be about the specific problem you are encountering the better chance we have of talking you through the solution. Digital photographs of the issue can also be of huge benefit.
90 Day Limited Warranty
Our 90-Day Limited Warranty covers telephone diagnosis and repair, as well as replacement of defective parts on refurbished items for the first 90 days after your game is shipped to you.
This warranty does not cover any abuse or misuse or any item moved or repaired without authorization by www.happy-manor.com.
Return / Refund / Exchange Policy
Please note, these policies are in place so that we can offer you the highest quality merchandise . While we do provide detailed information about each product, we understand you may have additional questions. Prior to your purchase, feel free to email us or the original designer for additional details. This will help eliminate unnecessary returns and fees and ensure that you, as our valued customer, receive the proper item.
We are committed to providing quality products. If you do have any concerns or problems with your purchase, please contact us as we offer an exchange or repair or refund guarantee against manufacturing faults if the product you have bought is:
Faulty (other than through misuse)
Significantly different to those shown or described to you. Please note that product colours may vary slightly from screen appearance.
Not doing what it is supposed to do.
When you buy, please choose carefully. You will not automatically get a refund for simply changing your mind.
In the event of an exchange, repair or refund, the product must be returned within a reasonable amount of time (such as 30 days). Prior to returning the product, please tend to the following:
Send and email to [email protected] with a copy of the original order reply you received when the order was placed, and details of the reasons you wish to return the item(s).
If approved, you will then be provided with details on how to return the item.
Please note that we do not cover the cost of freight or postage for returned items. In addition, our return policy does not apply if the product has been misused, soiled or damaged.
Excellent Com believes in providing a safe and secure shopping experience for all of our customers. We provide stringent and effective security measures on our website.
Our retail system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Microsoft’s Internet Explorer or Firefox, you’ll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information.
If you choose to open an account with us, your password will be your personal, secret entry code to . Your password is needed to access any account areas and you can change your password as many times as you like.
Collection and Use of Information
When you place an order, we require you to provide us with personal contact and billing information, including your address. Happy-manor.com uses this information to give you a customized experience and to process the orders that you place with us. When you place an order, your account information is saved. Our database stores your personal contact and delivery information, and automatically transfers it to the order form each time you place an order so that you do not have to re-enter this information. When you visit www.happy-manor.com, we collect some basic non-identifying information. This specifically includes information regarding your operating system, browser software, and IP (Internet Protocol) address. This information is collected in order to provide you a satisfactory service. We may use the information to detect problems with our server and to administer our Web site.
Registration, Order Forms, & Contact Data
Our site’s registration and order form requires users to give us contact information (such as name, email, and postal address), unique identifiers (such as username and password), demographic information (such as postcode), and financial information (such as account or credit card numbers).This data is stored for use in all our marketing communications and analysis.
Contact information is used to process and ship orders, and to send information about our company. The customer’s contact information is also used to send promotional material to our customers, and to get in touch with the customer when necessary. Users may opt-out of receiving future mailings, and telemarketing activity, and opt in to email activity. (See contact details below)
Unique identifiers (such as username and password) are collected from website visitors to verify the user’s identity.
Demographic and profile data is collected to tailor our visitor’s experience at our website showing them content that we think they might be interested in, and displaying the content according to their preferences. Data is also used in our mailing, email and telemarketing activities to provide information to our customers and prospects on the products and services we offer across the group.
Financial information that is collected is used to verify the user’s qualifications for registration, and to bill the user for the products and services they have requested.
We will never share your details with 3rd parties.
Links to Other Web Sites
www.happy-manor.com contains links to other Web sites. Happy-manor.com is not responsible for the privacy practices and content of these third-party Web sites. We urge you to follow safe Internet practices: Do not supply personal information to these Web sites unless you have verified their security and privacy policies.
If you sign up as our member, You would enjoy the privileges only for our members,
– Fast Online Purchase
– Receive UP-Date Newsletters
– Place Wanted Requests
– Receive Details on Specials Member Offers
Just Press the Join us NOW! button on the top right corner of our website for your registration. Become one of our most valuable members, Then All the Membership PRIVILEGES for you!
Please Note: If you are already a member of the Excellentcom.net, you do not need to register again.
You can use your existing details to login.